Position: Treatment Coordinator
Location: Clayton & Cary, NC
Company: McNutt Orthodontics
Job description:
Are you a people-person with a passion for both sales and service?
Do you thrive in a fast-paced environment where you can influence decisions and change lives?
Are you ready to be the face of a growing orthodontic practice — guiding patients through life-changing treatment with confidence and care?
If you answered yes, this might be the perfect opportunity for you.
McNutt Orthodontics is a high-energy, family-friendly, modern orthodontic practice seeking a Treatment Coordinator who brings energy, professionalism, and a results-driven mindset to our office team. This is more than just a sales and administrative role — it’s a chance to help patients envision their best selves and guide them through the start of their orthodontic journey with clarity and trust.
About the Role:
As our Treatment Coordinator, you’ll be the first point of contact for prospective patients and play a key role in converting consultations into active treatments. You’ll present treatment plans, explain financial options, and make a lasting impression that reflects our commitment to both clinical excellence and exceptional customer care.
Key Responsibilities:
- Welcome new patients with warmth and professionalism, creating a positive and trusting first impression.
- Work with the doctor to document exam findings, generate treatment plan outlines and to generate professional written correspondence.
- Present orthodontic treatment plans clearly and confidently, helping patients understand their options.
- Discuss financial arrangements, insurance coverage, and payment plans with accuracy and transparency.
- Collaborate with the clinical and front office teams to ensure a seamless patient experience.
- Follow up with leads and pending cases to maximize conversion rates and meet office goals.
- Maintain accurate records of consultations, financial agreements, and patient communications.
- Support marketing initiatives and community outreach to help grow the practice
What We’re Looking For:
- Ability to write well.
- Strong typing / dictation skills.
- Positive attitude and team-oriented mindset.
- Strong computer skills; we use a Apple Computers.
- Ability to generate professional correspondence quickly and accurately.
- Organized, detail-oriented, and comfortable managing multiple responsibilities.
- An articulate strong communicator who can educate, empathize, and influence with confidence via the spoken word and the written word.
- A self-starter who thrives in fast-paced, dynamic environments.
- Passion for helping people and being part of a practice that transforms lives.
- Willingness to learn and master digital dental photography and radiology.
- Professional appearance and demeanor.
- Available to work at both Cary and Clayton, NC locations.
Schedule (Alternates between Cary and Clayton, NC locations):
- Monday – Thursday: 7:15 AM – 5:00 PM (1-hour lunch)
- Friday: 8:00 AM – 12:00 PM
Compensation:
- Competitive base salary with a structured monthly bonus program.
Benefits:
- 401(k) with employer match
- Paid time off (PTO) and vacation
- Employee orthodontic and dental treatment discounts
- Quarterly Bonus
Ready to join a team where your sales and marketing skills and passion for service truly make a difference? Apply today — and let’s build beautiful smiles together.
How to Apply:
Please send your resume, a short intro, and a screenshot of your personality test results to: dentalinterview@gmail.com
Take the test here: https://www.humanmetrics.com/personality/test
No phone calls or walk-ins, please.
Job Type: Full-time
Work Location: In person